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WS1 - Reset a passcode on an iPhone

Writer's picture: Mehmood KajeeMehmood Kajee

mostly needed for when users have forgotten their passwords, the steps below show how you can reset the passcode on the end users device.


Click DEVICES > List View and search for the relevant device.



Click MORE ACTIONS > Clear Passcode > Device



When prompted to continue, Click OK


As long as the device end device is online the user will be able to unlock the device.

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